Price Free
Category Customer Service
Published date 24/11/2016
Views 300
Country United Kingdom


Client Specialist



McEwan Fraser Legal, an award-winning Solicitor and Estate Agency, is a dynamic, young company. With an array of various respected industry awards under our belt, we are highly innovative and known for our emphasis on providing exceptional customer service. We deal with residential and commercial property sales as well as having a robust legal department specialising in conveyancing, private client, and criminal law.



Due to the continued growth of our business, we are expanding our Property Department and are currently looking for Client Specialists to join us in our Edinburgh Head Office.



This is an ideal opportunity for individuals interested in the Property sector to gain valuable, hands-on experience in a fast-paced role. McEwan Fraser Legal is known for its innovation, rapid expansion and internal promotions so this opportunity could lead to future career opportunities within the Company.



Duties will include the following:

-Acting as initial point of contact for general property enquiries and viewing requests

-Liaising with clients and buyers via telephone and email

-Obtaining feedback from viewers regarding property viewings

-Updating Property Sales Negotiators regarding activity on their clients’ properties

-Following up Home Report and Schedule requests

-Making referrals for mortgage leads or financial advice

-Updating electronic client files on bespoke software system

-General admin duties as required



The ideal candidate will possess the following skills and abilities:

-Polite, informative and empathetic to clients’ needs

-Excellent telephone manner

-Exceptional focus on customer service

-Multi-tasking ability

-Proficiency in all Microsoft packages

-Ability to thrive in a fast-moving, target-driven team environment

-Pro-active, positive attitude

-Ability to work within a team

-Problem-solving initiative



Candidates who demonstrate the ability to put customers first and a willingness to learn about the property industry will thrive and progression opportunities abound.



This is a permanent, full-time appointment covering a variety of shifts from 8:00am - 8:00pm weekdays and weekend shifts from 9:00am - 10:00pm on a rota basis with typically 4 weekdays and one Saturday or Sunday shift per week.



Salary is negotiable depending upon the level of transferable experience.





To apply, please submit the following information:



1. Completed application form (available to download at the top of the recruitment page once you select the link to apply)



2. CV in Word or PDF format, or access to a shared OneDrive or Google Drive file



3. Brief covering letter or email stating how your skills meet the requirements of the position



All the above should be emailed to HR Manager, Jenn MacGillivray.




Name: Jenn


     

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  •  
    Seller:


    Jenn

    Location: Merseyside, Liverpool, United Kingdom


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